Emergency Services

Mental Health Services Helpline
1800 332 388 

What is the Mental Health Services Helpline?

  • 24 hour a day/7 day a week service for mental health crisis
  • operates as a STATEWIDE service reaching all regions of Tasmania
  • is available to all ages
  • is a FREE CALL within Tasmania
  • is operated by mental health professionals who will give you advice
  • they can help to arrange mental health assessment and intervention for persons in need
  • provides help/advice to access other services
  • translators are available on request

The Mental Health Services Helpline is also the point of contact for General Practitioners and other agencies referring someone to Mental Health Services*.

When do I call Mental Health Services Helpline?

The first port of call for most people with non-acute mental health problems is generally a General Practitioner. You should contact Mental Health Services Helpline if you or someone you know is:

  • showing obvious changes in mood
  • behaving in a disorganised manner
  • has poor concentration
  • seeing things that aren’t there
  • hearing voices
  • expressing strange thoughts
  • very anxious and fearful
  • expressing suicidal ideas or thoughts

If someone is in danger you should contact 000. Emergency Services will contact Mental Health Services if the person appears to have a mental health issue.

What information will the Helpline Worker need to know?

  • the name, address and the date of birth of the person you are calling about
  • the reasons you have called
  • whether the person has been treated in the past for mental illness and what agencies have been involved
  • if the person is taking any medication or using drugs & alcohol
  • what you hope the Helpline may be able to do to help you or the person you are calling about

The Mental Health Services Helpline will use this information to provide you or the person in need with advice or further assistance.

*MHCT is not a mental health service and does not manage the Helpline. The Mental Health Services Helpline is managed by Statewide and Mental Health Services. To contact Statewide and Mental Health Services call 1300 135 513


Helplines and Online Support Services

 Lifeline: 13 11 14

beyondblue: 1300 22 4636

SANE Australia helpline
1800 18 SANE (7263) or www.sane.org 

Suicide Call Back Service:
1300 659 467

For men of all ages nationally
MensLine Australia: 1300 78 99 78

Youth Support Services

Kids Helpline: 1800 55 1800 (24/7 crisis support)

headspace: 1800 650 890
www.eheadspace.org.au (direct clinical services)


Veterans Support Service

Veterans and Veterans Families Counselling Service
1800 011 046

Eating Disorder Support

Butterfly Foundation Support Line
1800 33 4673 or www.butterflyfoundation.org.au 

LGBTI Support


QLife line: 1800 184 527